Terms & Conditions


Welcome to www.nirvana.co.com (Multi Portal). By using the Website you agree to be bound by these Terms and Conditions and any Orders placed by you are bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Website.

The Website is provided solely for your personal use. You may not use the Website for any commercial purpose. We reserve the right, at our sole discretion, to change, modify, add, amend or remove any part of these Terms and Conditions from time to time and it is your responsibility to check these Terms and Conditions from time to time for changes. We may modify or withdraw, temporarily or permanently, the Website (or any part of it) and we shall not be liable to you or any third party for any modification to or withdrawal of the Website. If you do not agree to our right to change the Website or the Terms and Conditions from time to time, please do not use the Website.

Please note that these Terms and Conditions do not affect your statutory rights as a consumer.

All text, graphics, photographs, logos, trademarks, artwork, sounds, music, user interfaces, visual interfaces and computer code (the “Content”) belongs to Nirvana (Multi Portal) only. This Content includes, but is not limited to, the design, structure, selection, coordination, expression, “look and feel” and arrangement of it. The Content is protected by copyright, trademark and other intellectual property rights and you are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this Content in any way without Nirvana¬†(ENCHANTED WOODS CLUB LIMITED) prior written permission.

You agree that any information you submit to the Website including Personal Information shall not be misleading and shall be true and accurate in all respects. If you submit to the Website any communication, idea or materials which may attract copyright or other intellectual property rights you agree that this shall become our property and you agree that anything you submit shall not infringe any right of any third party, nor contain anything libelous or otherwise unlawful, abusive or obscene nor constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make on the Website and we reserve the right to remove any material you have placed on the Website or to deny you access to the Website at any time in our sole discretion.

Product descriptions on our websites

We will take all reasonable care to ensure that all Product Descriptions are correct at the time when the relevant information was first entered onto the Website. We have made every effort to display as accurately as possible the appearances, colors, textures or finishes of our Products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a Product’s images are an accurate representation of the actual merchandise.

Product Availability

The Website features Products that have been carefully selected for sale on the Website. Products are subject to availability so once a Product has sold out it will be taken off the Website at the earliest opportunity and may not be available again. As there is a delay between the time when your Order is placed, and the time when the Order is accepted, the stock position relating to particular Products may change. If a Product you have ordered goes out of stock before we accept your Order, then Nirvana (Multi Portal) shall not be liable to you for being unable to provide that Product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock Product.

If, due to unforeseen circumstances or in the event of supply difficulties it is necessary to substitute a Product; the Product will be of equal or greater value than that which it replaces. We will reimburse you for the cost of returning a substitute Product that you do not wish to accept.

Pricing Policy

All Product prices are in Indian Rupees and are inclusive of India value added tax (“VAT”) (where applicable), at the appropriate rate, and are correct at the time that the Product Description was first entered on to the Website. Prices of Products may change from time to time and any promotional discounts or offers may also be withdrawn at any time.

Although we try to ensure all our Product’s prices displayed in the Product Description are accurate, errors may sometimes occur. If we discover an error in the price of a Product you have ordered we will be unable to accept your Order and shall contact you as soon as possible in order to give the option of either reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat your Order in respect of the incorrectly priced item as cancelled.

Order Process

PayU takes all reasonable care, in so far as possible, to keep the details of your Order and payment secure, but in the absence of negligence on our part we will not be liable for any loss you may suffer if a third party procures unauthorized access to any Personal Information you provide when accessing or placing an Order on the Website. For more information on how we use and protect your Personal Information, please refer to our Privacy & cookie policy.

The technical steps to place your Order and create a contract of sale between you and us are, as follows: a) You place an Order on the Website by pressing the ‘Buy Now’ button at the end of the checkout process. You will be guided through the process of placing an Order by a series of simple instructions on the Website. b) We will send you an email or text message confirming your Order which will detail the Product(s) (including their Product Descriptions) that you have ordered. This email does not constitute an acceptance of your Order by us. c) As your Order is shipped by us we will send you a dispatch confirmation email. Please note, that we may also send you an SMS to notify you that your Order has been dispatched. Alternatively, in relation to our ‘Click & Collect’ service, we will send you an email to confirm that your Order is ready for collection. Upon sending either of these emails, your Order will be taken to have been accepted by us unless we have notified you that we do not accept your Order, or you have cancelled it. d) Subject to us having accepted your Order, we will then arrange for delivery of it to you at your nominated address or make it available for collection on the date and time nominated by you.

The contract between you and PayU will be concluded in English and subject to the laws of India and the jurisdiction of the Indian courts. Title in the Product(s) of your Order (and so risk of loss or damage to such) will pass to you on the later of: a) the date on which we receive payment in full for the Product(s); or b) the date and time of collection of it from a ‘Click & Collect’ collection point or delivery by us to your nominated address.

Non-acceptance of your Order (or parts of your Order) may be due to any one or more of the following non-exhaustive reasons: a) A product you ordered is out of stock; b) We are unable to obtain authorization for your payment; c) We have identified an error with a Product Description; d) You are not eligible to order a Product, as set out in clause 4 above; e) There is a system or procurement failure; f) You fail our customer validation checks; or g) There are restrictions (legal or otherwise) or practices in relation to a Product which prevent us from being able to sell or deliver it to you.

Comments and Complaint Procedure

Please contact us if you have any comments or complaints by contacting our Customer Services. We will always endeavor to resolve any dispute as swiftly as possible.

General

We may change these Terms and Conditions at any time. If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions.

Nirvana (ENCHANTED WOODS CLUB LIMITED) reserves the right to amend, remove or vary the Website, any page of the Website, any Content on the Website, or any service offered on the Website at any time and without notice.

Entire Agreement

These Terms and Conditions govern our relationship with you and supersede any and all preceding and contemporaneous agreements between you and Nirvana (ENCHANTED WOODS CLUB LIMITED). Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of Nirvana (ENCHANTED WOODS CLUB LIMITED). You confirm that, in agreeing to accept the Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a clause of these Terms and Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory tights are not affected by these Terms and Conditions.

Our Details

Nirvana (ENCHANTED WOODS CLUB LIMITED) is registered in India Its call center details are: telephone 91-78374-00787.

Definitions

“Order” means an online transaction made by you via the Website for one or more Products, to which these Terms and Conditions apply.

“Personal Information” means the details you provide to us when you use the Website, such as your name, e-mail address, billing address, delivery address, telephone number, Product selections, credit card or other payment information and a password.

“Product” means a product displayed for sale on the Website.

“Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided which shall include, but not be limited to, all details, prices (cost of the Product and delivery charges), photographic representations and descriptions of a Product. It shall also include, where appropriate, specific delivery dates and times, warranties, after-sales service and guarantees about that Product.

“Nirvana (ENCHANTED WOODS CLUB LIMITED) Account” means your personal customer account set up by you on the Website.
“Terms and Conditions” means these terms and conditions.
“Website” means the website located at www.nirvana.co.com (ENCHANTED WOODS CLUB LIMITED) or any subsequent URL which may replace it.
“Users” means the users of the Website collectively.
“You” means a user of this Website.

Refund Policy

We do not entertain return, refund and cancellation.